{"id":16619,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T08:19:52","guid":{"rendered":"https:\/\/hnfc.shop\/customer-help\/"},"modified":"2025-03-28T23:39:48","modified_gmt":"2025-03-28T20:39:48","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/hnfc.shop\/en\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
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Frequently Asked Questions \/ Answers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are here to answer all your questions!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Frequently asked questions about payment methods<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prices \/ Payment Methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do the programs cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can view all training program prices on our eshop.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI saw on the site of NASM in USA an offer can I get it from the USA site?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the offers on the USA site are only for American or Canadian citizens.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI saw on the site of NASM in USA an offer, can I get it at the same price from the Greek eshop?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, if you see an offer that interests you, call us or email us and we will send a special request to USA as NASM determines the program discounts and offers available online.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay in installments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, if you have a credit card you can pay up to 12 interest-free installments (This is only for Greek Customers)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't have a credit card can I still pay in interest-free installments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you do not have a credit card then you can pay up to 3 interest-free installments using KLARNA service and any debit card.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't know KLARNA and I don't want to use it, is there another way to pay in installments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have an account with Piraeus Bank (Greek customers) and you have access to the internet banking of your account, you can pay the entire amount directly by transfer to our respective account and set your internet banking to pay the amount in up to 12 interest-bearing installments. The interest for each installment is set by Piraeus Bank. Please consult Piraeus Bank for more information. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay in person using cash?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can pay in cash up to 400 euros as stipulated by law, if the amount is greater you will have to transfer the money through a bank or using a POS.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I give you the money a little bit in person?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we do not accept this kind of repayment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay with Crypto?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we do not accept Crypto.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay through PayPal or Viva Wallet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we do not accept these payment methods.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay using Revolut?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes you can, please refer to this option upon check-out.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Frequently asked questions about returns<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a plan online, started it but eventually regretted it can I get my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you have accessed the online platform, the service you have purchased has been delivered to you in full, so no monetary or other refund can be made.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a program online, I started it but in the end I regretted it and I want to change it to another program possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you have accessed the online platform, the service you have purchased has been delivered to you in full, so no change can be made with another plan.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a plan online, but before the activation code came I changed my mind and finally I don't want what the program, can I get my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you inform us in time and we have not proceeded with the activation of your account and credit of the training program, we can refund your money in full.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a program in person, but I did not manage to watch it, what happens in this case?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We give you the opportunity to enter within one year without charge the next corresponding program, in person or live streaming.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a face-to-face program, but I took a few classes and in the end it's not what I expected or would like to do as a career, can I get my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All our programs are well structured, scientifically documented and of high level, in order to give something extra to the professional who wants to deal with exercise and health. In the event of a change of interest by the student, HNFC cannot refund a service offered and already provided to the student. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a plan in person, but in the end I didn't manage to come, can I get an amount of my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All programs have limited seats, in case you have booked a place and inform us up to 1 week before the scheduled training we can refund you the full amount. If you do not notify us and simply do not show up, unfortunately no refund can be made, but we can put you free of charge in the next available seminar of the same or higher value (with the corresponding fee). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a program online, but finally a few months later I decided that I would change profession, I never completed the exam, can I get some money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, once you have been given access to the online platform, no refund can be made, as the service you paid for has already been delivered to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frequently asked questions about online training<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Online Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is online training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is the training that takes place through the sophisticated digital platforms of the organizations represented by HNFC.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I gain access to the online training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you choose the certification you are interested in, you can head to our online store<\/a> and complete your purchase from there. Upon completion of the purchase and within 24 \u2013 48 hours you will receive an email with information about the program you have chosen, access to it, exams, etc. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm not doing well with online training; what options do I have?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you start with online training but eventually find that this way does not suit you, then you will be able within one year from the moment you started the program to upgrade to Live streaming or face-to-face training, paying the difference in price. This way you don’t lose your money and you can start directly with online training to see if it’s something that suits you. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs online training also done in Greek?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, online training is only in English with American instructors.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I attend the training in English and take the final exams in Greek?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the exams are in English. Only those who attend the program in Greek are entitled to take exams in Greek. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Frequently asked questions about in person education<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u0399n-person training?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is in-person training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is training that takes place live with Greek or foreign instructors and contains theory and practice.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow often does it take place?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Almost every week there are classes held in person in Athens, Thessaloniki or Cyprus. Consult the program to see the next scheduled training seminars. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Are in-person programs more expensive than online training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Almost all face-to-face programs offer access to the corresponding online training, so they come to complement it and give something more, so there is a different charge as it is another type of service.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it better to conduct the programs in-person or online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The training with the teachers in person clearly gives an immediacy to the way of education but also to the information, question and application. Surely one has much more to gain by being live in an ideal training environment with top trainers and professionals who share the same values. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions \/ Answers We are here to answer all your questions! Frequently asked questions about payment methods Prices \/ Payment Methods How much do the programs cost? You can view all training program prices on our eshop. I saw on the site of NASM in USA an offer can I get it from […]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-16619","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/pages\/16619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/comments?post=16619"}],"version-history":[{"count":0,"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/pages\/16619\/revisions"}],"wp:attachment":[{"href":"https:\/\/hnfc.shop\/en\/wp-json\/wp\/v2\/media?parent=16619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}